At Logan Hikes, we strive to ensure you are fully satisfied with your purchase. If for any reason you are not happy with your order, please review our Returns & Refund Policy below.
1. Returns Eligibility
- Returns are accepted only if the product is defective, damaged during shipping, or incorrect.
- To be eligible for a return, you must notify us within 7 days of receiving your order by contacting [email protected].
- Products must be unused, in the original packaging, and in the same condition as received.
2. How to Request a Return
- Email us at [email protected] with your order number, details of the issue, and photos if applicable.
- Our customer service team will review your request and provide instructions on how to proceed.
3. Return Shipping
- In cases of damaged or defective products, Logan Hikes will cover the return shipping costs.
- For other returns not due to our error, the customer may be responsible for return shipping fees.
4. Refunds
- Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
- Since payment is made at the time of delivery, refunds to the original payment method (cash on delivery) are acceptable.
5. Non-Returnable Items
- Products that show signs of use, damage caused by the customer, or missing original packaging may not be eligible for return.
- Custom or personalized products, if any, are not eligible for return unless defective.
6. Damaged or Incorrect Items
- If your order arrives damaged or incorrect, please contact us within 7 days with relevant details and photos for a replacement or refund.
7. Contact Us
For any questions or to initiate a return, please reach out to:
Email: [email protected]